Returns & Exchanges
At Vodkow, we want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, we offer a straightforward return and exchange process to ensure your experience remains exceptional.
Initiate Your Request
Contact our support team within 14 days of receiving your order by emailing [email protected] with your order number and clear photos of any damaged or incorrect items.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if the return is due to our error or damage.
Pack and Ship
Securely package the items in their original shipping box, include a copy of your receipt, and drop the package off at any authorized courier location.
Processing and Refund
Once we receive and inspect your returned items, we will process your refund to the original payment method or ship out your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing